Questions about a villa booking, a payment, your account or listing your villa? We are here to help. Reach us on any channel below or send us a message, and we usually reply within one business day.
Open the Yalla app, choose a villa, pick your check-in and check-out dates and send a booking request. The villa owner accepts or rejects the request, and you get a notification either way. You can follow every step under Bookings in the app.
Depending on the villa, you can pay the full amount or a deposit by credit/debit card (processed securely by Stripe, we never see your card details), pay by bank transfer and upload a photo of the transfer confirmation, or pay in cash to the owner at check-in.
Open the booking under Bookings in the app to see its status and options. If you need help with a cancellation, a change of dates or a refund, send us a message with your booking number.
Send us a message with your name, phone number and the villa location. Our team creates your villa owner account; you then log in with "Villa owner login", add your villa with photos, prices and availability, and manage booking requests in the app. Creating an owner account is free.
Check that your phone number includes the country code and that you have a network connection, then request a new code. Villa owners log in with email and password via "Villa owner login". If it still does not work, contact us.
In the app open the Profile tab and tap Delete Account. Your account and personal data are deleted. You can also ask us to delete it by sending a message from the email or phone number linked to your account.